By using Redex logistics and courier services, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all shipments, services, and transactions conducted with Redex.
Customers must provide accurate and complete shipment information including sender and receiver details, delivery address, contact numbers, and package description. Redex will not be responsible for delays or issues caused by incorrect information.
The following items are strictly prohibited from shipment:
Hazardous or dangerous goods
Explosives and flammable materials
Illegal substances or restricted items
Perishable goods without proper packaging
Items prohibited by international or local regulations
Redex reserves the right to refuse any shipment that violates these policies.
Customers are responsible for ensuring that items are properly packaged to prevent damage during transportation. Redex is not liable for damages caused by inadequate packaging.
Delivery times are estimates and may vary depending on location, customs clearance, weather conditions, or other unforeseen circumstances. Redex will make every effort to ensure timely delivery but cannot guarantee exact delivery times.
Customers can track their shipments using the Order Tracking feature available on the Redex website. A tracking number will be provided after shipment confirmation.
Redex’s liability for loss or damage is limited and subject to the declared value of the shipment and applicable shipping regulations. Claims for damaged or lost shipments must be reported within a specified time frame after delivery.
For international shipments, customers are responsible for any customs duties, taxes, or additional fees required by the destination country.
Redex reserves the right to modify services, policies, or terms at any time without prior notice.
For any inquiries regarding shipments, services, or policies, customers can contact our support team through the contact details provided on our website.
